Billing & subscriptions
Update a payment method, view invoices or cancel a subscription from the plan or Hub linked to your RoK Vault account. For a billing question, include the email used at checkout and the product name.
Open billing & plans →RoK Vault Support
Help with a calculation, your account or an optional paid feature. Public-tool questions do not require an account.
Report a calculation or explanation that looks wrong
Email support@rok-vault.com with enough detail to reproduce the result:
- The page URL and the tool or guide you were using.
- The relevant inputs, including troop tiers, bonuses, units, reserves or contribution weights.
- The result shown, the result you expected, and how you reached that expectation.
- The game screen, event rule or source you are comparing against, with the date if it may have changed.
For a screenshot-reading issue, include a crop that keeps the relevant label and value together. Remove Governor IDs, names, messages and other unrelated details where they are not needed. A calculator example does not need your full inventory, an account export or a kingdom roster.
For a display problem, also include your device, browser and what you clicked. RoK Vault maintains the published tools and uses reproducible reports to investigate corrections.
Check the method first
These guides explain common sources of unexpected results:
- Power-push budgets: upgrade gains, protected reserves, selected troop strategy and required daily pace.
- Resource and speedup inventory: totals that already contain items, separate speedup types and unreadable values.
- KvK contribution: dated baselines, missing observations and kingdom-specific weights.
Account or product issue
Email us with the address you use for RoK Vault, the feature involved and what happened. A Governor ID is useful for a linking or membership issue; it is not needed for every support request.
Email support@rok-vault.comMy Hub
For access issues, include the kingdom number and your account’s role if known. Hub leadership controls member roles and section visibility. Send only the records needed to explain the issue.
Open My HubSaved plans & billing
Saved plans are linked to your RoK Vault account. Sign in with the same account on another device to open a preparation plan you explicitly saved online.
How device and online saving workKeep account secrets private
Never send your Rise of Kingdoms password, Apple or Google credentials, full card number, security code or banking password. RoK Vault support does not need them.
Policies
Refund & Cancellation Policy · Privacy Policy · Terms of Service · About RoK Vault