Refund & Cancellation Policy

Cancel anytime

These cancellation terms cover existing Player Pro and My Hub monthly and yearly subscriptions. You can cancel through the Stripe billing portal linked from RoK Vault. Unless Stripe shows a different effective date, cancellation takes effect at the end of the current billing period and access continues until then.

Free trials

Previously issued Player Pro trials retain their agreed duration. Eligible My Hub workspaces can receive a one-time 7-day trial. Cancel before the trial end shown in your account or Stripe billing portal if you do not want the paid subscription to begin. A payment method is required when the trial starts.

Refund requests

Subscription charges are generally not automatically refunded simply because a billing period has started. We will review refund requests for duplicate charges, billing errors, or a confirmed service problem that materially prevented use of the paid feature. This policy does not limit any refund, cancellation or consumer rights that apply by law.

How refunds are paid

Approved refunds are sent through Stripe to the original payment method where possible. Banks and card issuers control how long it takes for the credit to appear after Stripe processes it.

Request help

Email support@rok-vault.com with the email used at checkout, the product name and a short explanation. Do not send card numbers or game login credentials.

You can also visit Support or review the Terms of Service.